In this episode, we introduce the purpose of the podcast and introduce your two hosts, Fred Fuller and John Brown.
In this podcast, Fred and John discuss Job #1 of the Account Manager: Building relationships through building trust.
Fred and John continue the conversation about how to build relationships and trust with business clients. In this episode, they cover managing your client's emotional bank account and how to think about delivering a relationship debit.
In this episode, Fred and John discuss the six core philosophies of good Account Management. In later podcasts, they will refer back to these very important six core principles.
Fred and John continue their conversation about the philosophies of account management, focusing on the last four.
Fred and John review concepts from ""A Dragon Walks Into a Meeting" Chapter 2. In this episode, we review how to create connections from a tactical perspective including:
- Learning about the client as a task
- The first five minutes
- How to interact with senior executives
- Business etiquette